Refund Policy
Thank you for shopping at mydukaan.io/nutraline.
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products
Refund & Cancellation Policy
For any queries regarding cancellation or refunds, please contact us at +91-9047420186
Cancellation Policy
Orders can be cancelled within 24 hours of placing the order by calling or messaging our support team at the above number. Once the order is shipped, cancellation requests will not be accepted.
Refund Policy
If you are not satisfied with your purchase, you can request a refund within 7 days of receiving your order.
The product must be returned in its original, unused, and unopened condition.
Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned product.
Shipping charges, if any, are non-refundable.
Exceptions
Refunds or cancellations are not applicable for:
Products damaged due to misuse.
Items purchased on clearance or special discounts.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to NUTRALINE
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to mydukaan.io/nutraline, accessible from https://mydukaan.io/nutraline
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order within 14 days without giving any reason for doing so.
The deadline for canceling an Order is 14 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By sending us an email:
We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The goods were purchased in the last 14 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods is made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:
18/A North st, Manalmedu, Mayiladuthurai,Tamilnadu, India 609202
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: +91-9047420186